At Axion, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our Return & Refund Policy outlines your options for returns and refunds.

1. Eligibility for Returns

• Products can be returned within 10 days of receipt.
• Items must be in their original condition, unused, and with all original packaging, accessories, and tags.
• Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

The following items are not eligible for returns:

• Custom or special-order products.
• Products damaged due to misuse or improper installation.

3. Return Process

• Step 1: Contact our support team at +92 315 042 8749 or +92 317 441 1140 or email us at abaseerbf@yahoo.com to initiate a return.
• Step 2: Provide details about the product and reason for return.
• Step 3: Ship the product to our return address, ensuring it is securely packaged to prevent damage during transit.

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• Approved refunds will be processed within 7–10 business days via the original payment method.
• Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).

5. Exchanges

• If you wish to exchange an item, contact us to check the availability of the desired product. Exchanges are processed once the original item is returned and inspected.

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately. We will arrange a replacement or refund, including return shipping costs.

7. Contact Us

For questions or assistance with returns and refunds, please reach out to us:

• Phone: +92 315 042 8749 | +92 317 441 1140
• Email: abaseerbf@yahoo.com
• Address: Office # 02, 1st Floor, Haroon Plaza, Sector I-9/1, Islamabad, Pakistan