At Axion, we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, our Return & Refund Policy outlines your options for returns and refunds.

1. Eligibility for Returns

• Products can be returned within 10 days of receipt.
• Items must be in their original condition, unused, and with all original packaging, accessories, and tags.
• Proof of purchase, such as a receipt or order confirmation, is required.

2. Non-Returnable Items

The following items are not eligible for returns:

• Custom or special-order products.
• Products damaged due to misuse or improper installation.

3. Return Process

• Step 1: Contact our support team at +92 315 042 8749 or +92 317 441 1140 or email us at abaseerbf@yahoo.com to initiate a return.
• Step 2: Provide details about the product and reason for return.
• Step 3: Ship the product to our return address, ensuring it is securely packaged to prevent damage during transit.

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the status of your refund.
• Approved refunds will be processed within 7–10 business days via the original payment method.
• Shipping charges are non-refundable unless the return is due to an error on our part (e.g., wrong or defective product).

5. Exchanges

• If you wish to exchange an item, contact us to check the availability of the desired product. Exchanges are processed once the original item is returned and inspected.

6. Damaged or Defective Items

If you receive a damaged or defective product, contact us immediately. We will arrange a replacement or refund, including return shipping costs.

7. Contact Us

For questions or assistance with returns and refunds, please reach out to us:

• Phone: +92 315 042 8749 | +92 317 441 1140
• Email: abaseerbf@yahoo.com
• Address: Office # 02, 1st Floor, Haroon Plaza, Sector I-9/1, Islamabad, Pakistan

We strive to make your experience with Axion smooth and hassle-free. Thank you for choosing us for your lighting needs!

Terms & Conditions

Effective Date: [Insert Date]

Welcome to Axion! These Terms & Conditions govern your access to and use of our website and services. By using our website, you agree to these terms. Please read them carefully before proceeding.

1. General Conditions

• By accessing our website, you confirm that you are at least 18 years old or have parental/guardian consent.
• Axion reserves the right to modify or discontinue any part of the website or services without prior notice.

2. Products and Services

• All products are subject to availability and may be discontinued or updated without notice.
• Prices, descriptions, and specifications are accurate at the time of listing but may be subject to change.

3. Orders and Payment

• Orders placed on our website are subject to acceptance and availability.
• Payment must be made in full at the time of purchase via accepted payment methods.
• Axion reserves the right to cancel any order due to pricing errors, stock unavailability, or suspected fraud.

4. Shipping and Delivery

• We deliver products across Pakistan. Delivery times may vary based on location.
• Shipping charges, if applicable, will be displayed at checkout.
• Axion is not responsible for delays caused by third-party courier services.

5. Returns and Refunds

• Our Return & Refund Policy outlines the process for returning items and receiving refunds. Please refer to the policy for details.

6. Intellectual Property

• All content on the Axion website, including text, images, logos, and designs, is the intellectual property of Axion and protected by copyright laws.
• You may not reproduce, distribute, or use any content without prior written permission.

7. User Conduct

• You agree to use the website for lawful purposes only and not engage in any activity that may harm the website, its users, or Axion.
• You are responsible for maintaining the confidentiality of your account credentials.

8. Limitation of Liability

• Axion is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
• Our total liability is limited to the purchase price of the product in question.

9. Privacy Policy

• Your use of the website is also governed by our Privacy Policy, which details how we collect, use, and protect your information.

10. Governing Law

• These Terms & Conditions are governed by the laws of Pakistan. Any disputes will be resolved in accordance with Pakistani law.

11. Changes to Terms

• Axion reserves the right to update these Terms & Conditions at any time. Any changes will be effective immediately upon posting on our website.

12. Contact Us

For questions or concerns about these Terms & Conditions, please contact us:

• Phone: +92 315 042 8749 | +92 317 441 1140
• Email: abaseerbf@yahoo.com
• Address: Office # 02, 1st Floor, Haroon Plaza, Sector I-9/1, Islamabad, Pakistan

Thank you for choosing Axion for your lighting and electrical needs. We value your trust and are dedicated to providing quality products and services.